Privacy Statement

Order Express,  Inc. – Privacy Statement (United States)




Financial companies choose how they share your personal information, whether you send money, receive money, or we otherwise collect information about you. Federal law gives consumers the right to limit some, but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include, without limitation:

  • government identification numbers, such as: driver’s license, passport, visa or Social Security number
  • name, address, mobile and home telephone number
  • account balances and transaction history
  • credit history and payment history
  • computer information such as the domain and host you use to access the Internet; your computer’s Internet address; the browser and operating system software you use; social profile and network information; the date and time you access our website and the Internet address used to link to our website when you visit us

You consent to our collection, transfer and storage of Information by computers or other transfer or storage devices in the United States and elsewhere when you supply Information.


This Privacy Statement was last modified on 2/1/2017


All financial companies need to share customers’ and consumers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ and consumers’ personal information; the reasons Order Express, Inc. chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information

Does Order Express, Inc. share?

Can you limit this sharing?

For our everyday business purposes

such as to process your transactions; maintain your account(s); respond to court orders and legal investigations; report to credit bureaus; gather information about website access, usage and performance; enhance your consumer experience; validate your credit worthiness or your identity; or as otherwise permitted or required by law



For our marketing purposes

such as to offer our products and services to you or notify you about future events and promotions



For joint marketing with other financial companies



For our affiliates’ everyday business purposes

such as information about your transactions and experiences



For our affiliates’ everyday business purposes

such as information about your creditworthiness



For our affiliates to market to you



For nonaffiliates to market to you




To limit our sharing


If you prefer that we limit sharing with affiliates or nonaffiliated third parties as described above, you may opt out of those disclosures as follows: 

Call 1 800 666 1602


Mail to:

Order Express, Inc.

Compliance Department

685 W. Ohio

Chicago, IL 60654


Order Express, Inc. will disclose Information about consumers with a Vermont or California mailing address only with your written authorization (“consent’), unless otherwise permitted by law. Written authorizations from Vermont consumers may be delivered to us at the address above, and must contain your name, address and signature and your consent. You may revoke your consent at any time by writing us at the addresses provided above. California consumers should contact us at the addresses above for instructions on how to deliver their consent. 

Note: Disclosures not subject to an opt-out choice include: disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers (including Order Express Agents); disclosures permitted or required by law or disclosures to prevent fraud or other illegal activities. 

Please note: If you are a new consumer or customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our consumer or customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.



Call 1-888 666 1602 or click on the “Contact Us” link at orderexpress.com.mx


Who we are


Who is providing this notice?

Order Express, Inc.


What we do


How does Order Express, Inc. protect my personal information?

To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees, agents and representatives that need to know. Despite our efforts, third parties may unlawfully intercept or access your transmissions to us or may wrongly instruct you to disclose information to them by posing as Order Express or by misinforming you about our services.

How does Order Express, Inc. collect my personal information?

We collect your personal information, for example, when you:

  • send or receive money, complete a payment or use or request other products or services from us
  • submit information to us on applications or other forms and by other means
  • use our or other online sites (for example, to complete a transaction, manage your accounts, or provide your choices)
  • enter a promotion

We also collect information about you from a variety of sources, including without limitation, computer systems; third party sources such as our business clients, government agencies, and other suppliers of information; and consumer reporting agencies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only 

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. For details, see the “To limit our sharing” section.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.





Companies related by common ownership or control. They can be financial and nonfinancial companies.

Non affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies. 

  • For example, we may disclose Information about current and former consumers and customers to third parties, including without limitation: financial service providers such as Order Express Agents that offer our services; banks, credit card companies, brokerage houses, mortgage lenders and mortgage originators; non-financial companies such as retailers, direct marketers, auto dealers, utility companies, membership clubs and other providers of goods and services; government agencies; and otherwise as permitted or required by law.

We may also disclose Information to companies that perform marketing services for us or other financial institutions with whom we have joint marketing arrangements.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.


Other important information


If you have a complaint, first contact the consumer assistance division of Order Express, Inc. at 1 888 666 1602, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov. 


Our website is not directed at children under the age of 13. Order Express does not knowingly collect or maintain Information at our website from persons under the age of 13. 


Our website may be linked to or from third party websites. Order Express is not responsible for the content or privacy practices of websites that are linked to or from our website. 


Order Express reserves the right to modify this Privacy Statement. You can get updated Privacy Statements by calling us at 1 888 666 1602 or by visiting our Web site at www.orderexpress.com.mx

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